DELIVERY
The Company shall select the most economical method of delivery unless otherwise instructed at the time of order; carriage charges will be in addition to the cost of goods.
Please note that we currently only ship to UK and Ireland addresses.
LOSS & DAMAGE
Notification of loss, damage or shortage must be made to the Company within 2 days and confirmed in writing within 7 days, otherwise no claim can be considered.
Most of our UK & Ireland deliveries are sent by courier and they will require a signature to accept delivery. Please consider your delivery address and availability when placing the order. You may incur additional delays and have to pick your parcel up from a depot should you miss the initial delivery. Whilst we make every effort to ensure that any product you order from us reaches you in perfect condition, MAG Orthotics Ltd will not be held responsible in any way for the loss or damage of goods. This is covered by the insurance that is included in the delivery charge. Please contact us if there is a problem at sales@magorthotics.com
If for whatever reason other than any cause beyond MAG Orthotics Ltd control, or some fault of your own, the delivery fails to get to the delivery address that you supplied us with, then MAG Orthotics Ltd will replace the goods to the equal value including the delivery and other associated costs.
When placing an order with us you will receive an order acknowledgement as well as a shipment confirmation which should enable you to track your order.
HOW LONG WILL IT TAKE?
Please note that the daily cut off time for orders to be processed is 1 pm. Orders placed after this time will be processed the next Working Day. Orders placed after 1pm on Friday and over the weekend will be processed on Monday.
All delivery dates quoted are approximate only.
“Days” are based on Working Days and therefore exclude weekends and public holidays. E.g. an order placed before 1pm on a Friday for UK standard delivery will be delivered anytime between Monday and Wednesday.
DELIVERY RATES
| UK Mainland* | Ireland,channel Islands,Scottish Highlands,etc | |
|---|---|---|
| Insoles & Components | £6.00 + VAT | £9.99 + VAT |
| All Other Items | £9.99 + VAT | £14.99 + VAT |
| Order Over £250.00 + VAT | Free | £35.00 + VAT |
| *Excluding Scottish Highlands & Islands | ||
DELIVERY TO PO BOX ADDRESSES
As we require a proof of receipt we do not currently send orders to PO Box addresses.
LOST AND MISSING DELIVERIES
In spite of all our efforts, there can sometimes be unforeseen delays in delivery.
If you believe the delivery is severely overdue, please send our Customer Services an email at: sales@magorthotics.com and we will take appropriate action. (Please include the Order Number) or alternatively you can call Customer Services from Monday to Friday, 9.00 am to 4.30 pm (GMT) +44 (0) 1246 855333
SHIPPING POLICIES
MAG Orthotics Ltd reserves the right to change shipping rates without notice.
Should your order contain an item which becomes out of stock, a customer representative will be in touch with you to resolve the issue. If we can’t find a replacement item, the in-stock items will be shipped as requested and you will be notified when the back order items are back in stock. You can cancel the remainder of your order at any stage by emailing us at sales@magorthotics.com specifying your order number.
